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<\/figure>\n\n\n\nBasic Troubleshooting Techniques<\/p>\n\n\n\n
- Desktop or Laptop Computer: Here is a video for how to use Chrome or Firefox to connect: Step-by-step video is here<\/a>. You will need to download Google Chrome <\/a>or Mozilla Firefox<\/a>. Please ensure you have a microphone and camera connection and “Allow” Doxy.me access to both <\/li>
- iPhone or iPad: We suggest using Safari web browser to avoid technical issues. You will need to “Allow” use of microphone and camera when you enter your provider\u2019s waiting room. Please say, \u201cYES\u201d to these prompts to allow those functions. Otherwise, you may not see or hear the doctor. <\/li>
- Android Phone or Table: We suggest using Chrome web browser. You will need to “Allow” the use of your microphone and camera when you enter your provider\u2019s waiting room. Please say, \u201cYES\u201d to these prompts to allow those functions. Otherwise, you may not see or hear the doctor. <\/li><\/ul>\n\n\n\n
Most technical difficulties connecting to your appointment, can be resolved by trying the steps listed below:<\/p>\n\n\n\n
- Verify that you have 3-4 bars on your Cellular or Wi-Fi Reception<\/li>
- Close and then reopen your browser<\/li>
- Close all other apps on your device<\/li>
- If using Safari, ensure sure that you are not in “Private Mode”. See link below. (https:\/\/support.apple.com\/en-us\/HT203036<\/a>) <\/li>
- Ensure your iPad is not on “zoom” feature (settings–>display & brightness—>view –>pick “standard” (https:\/\/support.apple.com\/en-us\/HT203332<\/a>)<\/li>
- If using Chrome, ensure that you are not in \u201cIncognito Mode\u201d. See link below. https:\/\/support.google.com\/chrome\/answer\/95464?co=GENIE.Platform%3DDesktop&hl=en<\/a><\/li>
- Ensure that you are not actively using the camera or microphone for another app such as Skype, Facetime, Google Hangouts, etc.<\/li>
- Restart the device <\/li><\/ul>\n\n\n\n
\nGENERAL QUESTIONS<\/p>\n\n\n\nMinimum system requirements<\/strong>: https:\/\/help.doxy.me\/doxy-me-support\/getting-started\/minimum-system-requirements<\/a>
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\nHow to update Chrome or Firefox: <\/strong>https:\/\/help.doxy.me\/doxy-me-support\/getting-started\/how-to-update-chrome-or-firefox-to-latest-version<\/a>
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\n“I cannot see you but I can hear you”: <\/strong>https:\/\/help.doxy.me\/doxy-me-support\/troubleshooting\/i-can-hear-but-cant-see-my-participant<\/a>
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\n“I cannot hear you but I can see you”: <\/strong>https:\/\/help.doxy.me\/doxy-me-support\/troubleshooting\/my-patient-can-see-me-but-cant-hear-me<\/a>
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\nChoppy audio or video:<\/strong> https:\/\/help.doxy.me\/doxy-me-support\/troubleshooting\/my-audio-andor-video-is-choppy<\/a>
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\nGeneral:<\/strong> https:\/\/help.doxy.me\/doxy-me-support<\/a>
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\nHow to use Chrome Browser for telehealth visits video:<\/strong> https:\/\/www.youtube.com\/watch?v=yJf9N9sjDLI<\/a><\/p>\n\n\n\n - Ensure your iPad is not on “zoom” feature (settings–>display & brightness—>view –>pick “standard” (https:\/\/support.apple.com\/en-us\/HT203332<\/a>)<\/li>